Last-minute changes are common during festive campaigns, but they should not automatically become unlimited unpaid work. A clear approval process makes urgent decisions easier for both designer and client.
At the beginning, define revision rounds, feedback deadlines, and the final production date. Explain which changes are included and which would require a revised quotation. Request one consolidated response from the authorised decision maker.
When a change arrives, assess its effect before promising delivery. A corrected phone number differs from replacing the offer, language, product range, and layout after approval. Describe the additional work and confirm any fee or schedule change in writing.
Maintain labelled versions and a simple change log. Before exporting, compare the artwork with the latest approved copy and offer details. Ask the client to approve the final proof explicitly.
If files have already reached the printer, contact production immediately. Confirm whether work can be paused and what reprinting or replacement may cost. Do not promise that a change is free or technically possible without checking.
Avoid sending rushed files simply to end the conversation. Accurate version control and realistic commitments are more valuable than an impossible promise. Documented approvals protect relationships and preserve time for final checks.
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